Crescent Counselling Collective


We recognize that choosing a counsellor can be difficult. Attending counselling may also be a new experience with many unknowns.

We’ve tried to answer common questions here to help with the unknowns, but please don’t hesitate to contact us if you would like more clarification or have questions that are not answered here.

What does counselling look like?

Counselling sessions are collaborative and client-centered in focus and so each session can look different. It is a space for you and your concerns. You are the expert in your life and we are here to offer process expertise, resources, and support in you meeting your goals.

Sofia and Eleonora both offer either 60 or 90 min sessions depending on your preference. Sessions can be done online (using Zoom or via the Jane App) or in-person.

The frequency and number of sessions is decided by you and your needs. We are here to work collaboratively in setting up supports that are a fit for you.

What are some of the benefits of counselling?

Counselling can help develop coping skills, enhance relationships, support you in identifying and engaging your values, develop skills for managing anxiety and worry, rebuild confidence and self-worth, reactivate self-care and support networks, expand communication and relationship skills, deepen self-understanding, and more.

Counselling goals are set by you, the client, according to what you want to work on. We may make suggestions on how to reach that goal, but you decide where you want to go.

We work collaboratively and regularly check-in about how counselling is going for you to ensure that it is an experience that is serving your well-being.

What are some of the risks of going to counselling?

Counselling is not always effective for everyone all the time, and does involve some risks. Counselling is a personal process that may bring up unpleasant memories or emotions, or you may recall troubling incidents or memories. Additionally, sometimes, a desired change is accompanied by challenging consequences; for example, greater assertiveness about boundaries may lead to difficulties in some relationships. The change and healing process is also not always linear – sometimes clients can make improvements only to feel like they then move “backwards” at other times.

The counselling space is a place to talk about these risks openly. We are here to work together with you if these challenges become too difficult in the course of counselling to ensure that counselling continues to be a supportive and beneficial experience.

Is counselling covered by my insurance?

Basic MSP does not cover Registered Social Workers (RSW) or Registered Clinical Counsellors (RCC).

If you have an extended health benefit plan, it may cover RSWs and/or RCCs. Please contact your benefit plan provider to check for this.

We are unable to do direct-billing to providers. After payment is received, you will be sent a receipt that can then be submitted to your provider.

Could we chat on the phone before I book a session?

Yes! We offer free 15-min phone consultations so that we can answer questions and to get a sense of your concerns and how we might best serve you. Please email us at or call us at 604-799-0379 to set up a time.